Privacy Policy
Privacy Policy
1. Introduction
Welcome to Just Tow (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website:
2. Who We Are
Just Tow is a UK-based supplier of towbars, towing equipment, and related accessories, offering online sales and fitting services.
Contact details:
- Email: info@just-tow.com
- Phone: 0115 9266733
[Add your registered business address here]
3. What Personal Data We Collect
a) Information you provide to us
- Name
- Email address
- Phone number
- Billing and delivery address
- Vehicle details (for towbar fitting quotes)
- Any information submitted via forms or messages
b) Order & transaction data
- Purchase history
- Payment details (processed securely via third-party providers such as Stripe or PayPal)
c) Technical data
- IP address
- Browser type and version
- Device type
- Website usage data (via cookies)
4. How We Use Your Data
- Process and fulfil orders
- Arrange delivery and provide tracking updates
- Provide towbar fitting quotes and services
- Respond to enquiries and customer support requests
- Improve our website and services
- Send marketing communications (only if you opt in)
- Comply with legal obligations
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to fulfil your orders and provide services
- Legitimate interests – to improve services and prevent fraud
- Consent – for marketing emails (where applicable)
- Legal obligation – for accounting and regulatory compliance
6. Sharing Your Data
We may share your data with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery and courier companies (e.g. Royal Mail, Evri, UPS)
- IT and website service providers
- Legal or regulatory authorities (if required)
We do not sell your personal data to third parties.
7. Data Retention
- Order data: up to 6 years (for tax/legal reasons)
- Enquiries: typically up to 12–24 months
- Marketing data: until you withdraw consent
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise your rights, contact us at: info@just-tow.com
9. Cookies
We use cookies to:
- Ensure website functionality
- Analyse website traffic
- Improve user experience
You can manage or disable cookies through your browser settings.
10. Data Security
We implement appropriate security measures to protect your data, including:
- Secure payment processing
- Encrypted connections (SSL)
- Restricted access to personal data
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Complaints
If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):